Refund Policy

In this Agreement the following terms will have the following meanings:

"Account" means collectively the personal information and credentials used by Users to access ECoins, virtual items and/or any communications systems on this Website;

"Licence" means the terms and conditions governing your use of ECoins, virtual items or services purchased from this Website;

"Virtual items" means in-game virtual items obtained through use of the website shop in exchange for ECoins;

"Unused virtual item" means a virtual item purchased from a designated virtual shop that is kept inside of in-game Mailbox and never withdrawn out of it;

"ECoins" means virtual coins available for purchase by Users subject to the terms of the appropriate License;

"Service" means collectively any online facilities, tools, services or information available through the Website either now or in the future;

"Payment Information" means any details required for the purchase of ECoins from this Website. This includes, but is not limited to, names, addresses, credit / debit card numbers, bank account numbers and sort codes;

"Purchase Information" means collectively any orders, invoices, confirmation emails, receipts or similar that may be in hard copy or electronic form;

"System" means any online communications infrastructure available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

"User" / "Users" means any third party that accesses the Website;

"Website" means the website that you are currently using: euroaion.com.

EuroAion aim to always provide high quality virtual items (obtained in exchange for ECoins) that are fault free. Faults include and are not limited to data corruption.

This Refund Policy covers only faults that impair the use of the ECoins.

This Refund Policy does not cover use difficulties arising out of issues such as file incompatibility or minor mistakes in Virtual items itself such as spelling errors or graphical faults that do not result from data corruption.

ECoins cannot be exchanged back into a currency. Purchases of ECoins are not refundable.

Refund requests of ECoins purchases within 30 calendar days are at the exclusive discretion of EuroAion management. If a virtual item was given to a user on terms of bonus, gift or promotion then it cannot be a subject of refund into ECoins.

If a virtual item contains faults on receiving, you should inform EuroAion immediately and must inform us within 24 hours of receiving in order to receive ECoins back equal to the purchase price of the relevant virtual item. Any notification received outside of this time period is at the exclusive discretion of EuroAion management.

Accidental purchases of ECoins occurred as a result of technical fault in the payment system you paid through must be disputed with the respective payment processor. EuroAion is not responsible for any technical faults arising at payment processors. EuroAion is not in charge of handling credit/debit and bank transactions undertaken to purchase ECoins.

Where any refund is issued under any circumstances, EuroAion reserves the right to suspend or terminate the respective account with the Website.

For all enquiries about the status of your orders, please contact: support [at] euroaion.com

Last updated on April 23, 2026.

The English version of this Agreement shall prevail in case of any discrepancy between language versions.